Free Shipping on Orders Over $50

Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies.

Skin Friendly Jewelry

All earrings are sold by the pair and come with backs. If you need additional backs, you can purchase them on our website.
All of our earrings come with traditional friction fit backs (slide on, slide off).

For Medical Plastic: There are three notches on the earring post and you should hear a click when you reach each notch. Leave some room between the back of the ear and the earring back so air can circulate.

For Medical Grade Titanium: Make sure you are putting the back on straight and then press the loops of the earring back slightly together to tighten the fit.

Contact allergies can develop at any time in life. Approximately 20% of all women suffer from nickel allergy.

Our skin friendly jewelry is developed in consultation with skin specialists to be suitable for everyone who wants to avoid contact allergies and other health risks.

For earrings, you can choose from carefully selected titanium and plastic, of pure medical quality. The parts of the earrings which are constantly in contact with your skin are always made from pure, medical titanium.

Shipping

  • US Standard: Free on orders over $50
  • US Priority Mail: $9.95
  • US Express Mail: $35.95
  • International: Calculated at checkout

We typically ship within 48 hours, Monday through Friday. We do not ship on weekends or holidays.

  • • Standard Mail: 3-5 business days
  • • Priority Mail: 2-3 business days
  • • Express Mail: 1-2 business days
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and order weight.

Returns

We want you to love your new jewelry! If you are not completely satisfied with your purchase, you may return it within 30 days of receiving it for a full refund.

Note: Shipping costs will not be refunded. For earrings, we will only accept one pair of each material opened; the rest must be unopened.

No, the customer pays return shipping. We suggest using the same box we sent the order in. Return shipping typically costs $3-$6.

Simply mail your products and order information to our address. No prior authorization is needed. Returns are accepted within 30 days of purchase.

Contact us at support@lianoujewelry.com if you have any questions.

We will exchange items of equal value or less within 30 days of purchase.

Still have questions?

Our customer service team is here to help.

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