Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies.
Skin Friendly Jewelry
For Medical Plastic: There are three notches on the earring post and you should hear a click when you reach each notch. Leave some room between the back of the ear and the earring back so air can circulate.
For Medical Grade Titanium: Make sure you are putting the back on straight and then press the loops of the earring back slightly together to tighten the fit.
Contact allergies can develop at any time in life. Approximately 20% of all women suffer from nickel allergy.
Our skin friendly jewelry is developed in consultation with skin specialists to be suitable for everyone who wants to avoid contact allergies and other health risks.
Shipping
- • US Standard: Free on orders over $50
- • US Priority Mail: $9.95
- • US Express Mail: $35.95
- • International: Calculated at checkout
We typically ship within 48 hours, Monday through Friday. We do not ship on weekends or holidays.
- • Standard Mail: 3-5 business days
- • Priority Mail: 2-3 business days
- • Express Mail: 1-2 business days
Returns
We want you to love your new jewelry! If you are not completely satisfied with your purchase, you may return it within 30 days of receiving it for a full refund.
Note: Shipping costs will not be refunded. For earrings, we will only accept one pair of each material opened; the rest must be unopened.
Simply mail your products and order information to our address. No prior authorization is needed. Returns are accepted within 30 days of purchase.
Contact us at support@lianoujewelry.com if you have any questions.